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DTECH: 311 Intermittent Employees

On March 18, 2024, UPE met and conferred with representatives from D-Tech/311 to discuss proposed changes to scheduling for intermittent workers.  Currently, intermittent workers are not obligated to work a set number of hours or consistent shifts.  This has created difficulties for 311 in providing coverage during peak call times and when full-time staff are sick or on vacation.  311 management proposed requiring intermittent staff to work at least 8 hours per week and a maximum of 24 hours and have them pre-select schedules each month.  This will provide the Department with more consistent coverage and make it easier for full-time staff to take time off.  UPE and 311 staff have pointed out issues with current schedule coverage, and this effort by the Department is a start towards addressing these concerns.


Intermittent workers will bid on shifts monthly based on seniority.  Intermittent workers can work beyond 24 hours; however, they are limited to 1560 hours per calendar year, and working more than 24 hours per week could result in them reaching their hours limit before the calendar year ends.  UPE proposed that it be made clear in the policy that intermittent workers can work more than 24 hours a week, and the Department agreed to include this in the policy.  The policy will be updated and likely implemented in April 2024 for the month of May.   If members have questions or concerns, they can reach out to UPE.


UPE thanks Sylvia Garcia (005 Governing Board), Jennifer Avalo (005 Governing Board), and Thomas Stelma (311 Subject Matter Expert) for their participation and representation during the meeting.


TOGETHER WE ARE STRONG!

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